- Kverneland dealer JG Paxton & Sons is launching a free, direct-to-farm delivery service for Original Parts to improve support for its customers in the Borders region
Called Paxtons Borders Direct, the family-run dealership is looking to boost aftersales service and efficiency for its Kverneland customers, by improving access to a greater volume of parts stock, centrally located at its Alnwick depot.
The daily delivery service will be provided by area parts and machinery salesman David Taylor, using a double-cab pickup truck. For bulky parts and extensive orders that could exceed the pickup truck’s load capacity, the service will be further enhanced using a trailer.
“We’re really pleased to be able to offer a reliable, efficient solution for new and existing customers in the Borders region,” explained Paxton’s managing director Peter Tallentire. “This direct-to-farm service has the advantage of saving customers valuable time travelling to and from our Alnwick depot for non-urgent parts.”
Customers ordering Kverneland parts through the centralised stock at Alnwick before the close of business hours will receive an on-farm delivery the next day. Mr Tallentire says that emergency parts deliveries can be dispatched by courier, though charges may apply for an express, same-day delivery service.
“Paxtons’ Kverneland parts manager Brian Straughan will co-ordinate orders and prepare parts ready for dispatch,” he said. “Our aim is to provide a more efficient supply of Kverneland parts to the Borders region, while continuing to deliver excellent customer service for all our customers.”
Paxtons Borders Direct has been established in response to the recent closure of its Swinton Mill branch near Coldstream, which had proved no longer cost-effective to keep open.
“Machine servicing will continue to be handled through our Alnwick depot, where our service manager Neil Tiplady is currently based. Neil and his team will continue to deliver first-class service and back-up for our customers,” he said. “And Borders area salesman David Edgar will continue to look after machinery sales in the region.”